Every successful business is built on a foundation of strong relationships. To this end, you want your business to build trust with its customers through every interaction.
When you establish trust with your customers, they’ll likely spread the word, resulting in increased revenue and brand awareness. These days, deceptive marketing strategies are commonplace, resulting in a scarcity of trust.
Luckily, there are ways for your business to distinguish itself as ethical and reliable. Here are some suggestions on how to build trust with your customers.
Communicate Honestly
It should be obvious that customers value honesty. If a company exaggerates its product’s quality only to deliver shabby results, customers will leave displeased and are unlikely to return.
In contrast, when you market your business honestly, it’s like a breath of fresh air. In this case, customers will know you’re reliable and are more likely to purchase from you in the future.
Incorporate Feedback
When your business encourages and acts on feedback, growth is sure to follow. After all, the entire purpose of a business is to deliver a product or service that customers are satisfied with. If you don’t take into account the importance of customer input, you will stunt the advancement of your company.
Deliver Excellent Customer Service
Most customers have had that experience where they need help, call a customer service line, and are put on hold for hours only to speak with an employee that doesn’t understand the issue.
This can ruin a customer relationship. In contrast, if your employees are helpful and prompt in solving an issue, the customer will have a better experience and are more likely to return.
Share Customer Testimonials
If you have existing positive customer reviews and aren’t sharing them, you are missing out on a valuable opportunity. When you advertise positive reviews, it communicates that you have existing satisfied customers that trust you. You could even reach out to previous customers and coordinate video testimonials for a more impactful effect.
Remain Consistent
While building trust can take time, losing it can happen in an instant. For that reason, you need to emphasize consistent company policies.
You want every customer interaction to adhere to the same standards of excellence. To help with this process, it’s crucial to clearly communicate employee expectations.
Clarify Core Values
It helps a customer trust your company when they understand your values. When your company exhibits honesty, sponsors fundraisers, or partners with NGOs, it shows that your brand cares about more than just profit.
This doesn’t mean, however, to support causes just for the sake of earning trust. It’s important that your values are authentic. Trust is essential to building a loyal customer base. When you incorporate the steps above into your business strategy, it’s inevitable that your customer relationships will improve.
So long as your company remains authentic and communicates honestly, growth will follow. To teach you more about the process of earning customer trust, Chattermill created the infographic below.
